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6
Certifying pathway
No session scheduled
Certifying Pathway — Patient Reception, Communication and Client Experience in the Laboratory
5 workshops
6 days
67 h 30
Subscribe to the full pathway
You may also enrol in a single workshop: each completed workshop earns a training certificate.
The 5 workshops separately
80 000 F
Full pathway
Student rate
75 000 F
You save
5 000 F
Professional rate
110 000 F
Registering your interest is not a definitive enrolment, does not reserve a place, and does not commit you to payment.
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Tell us who you are and when you would be available. It is the number of requests that decides whether a session opens.
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For training several people from your organisation. We reply within 72 hours.
To improve reception, guidance, communication, the administrative handling of the patient, confidentiality and the patient relationship in the medical analysis laboratory.
1
P6-A1 · 1 day · 15 h
Premium patient reception: guide, streamline, reassure
Document issued : Training certificate
15 000 F
No session scheduled
Register my interest →
2
P6-A2 · 2 days · 15 h
Laboratory information system at the front desk: enter accurately, route quickly, trace better
Document issued : Training certificate
20 000 F
No session scheduled
Register my interest →
3
P6-A3 · 1 day · 15 h
Quality at the front desk: making every step of the patient journey reliable
Document issued : Training certificate
15 000 F
No session scheduled
Register my interest →
4
P6-A4 · 1 day · 15 h
Communication and complaint handling: turning difficult situations into trust
Document issued : Training certificate
15 000 F
No session scheduled
Register my interest →
5
P6-A5 · 1 day · 7 h 30
Medical confidentiality and patient data: protect, secure, respect
Document issued : Training certificate
15 000 F
No session scheduled
Register my interest →
P6-B1 · 0,5 day
Telephone and digital reception: finding the right information and responding reliably
Free for participants enrolled in the complete pathway
- welcome, reassure and direct different patient profiles
- streamline the patient journey and manage priorities
- create and track a reliable record in the LIS
- apply quality requirements at the front desk
- communicate with empathy and defuse tension
- handle and trace a complaint
- protect medical confidentiality and patient data
- find, check and pass on the right information
Certificate of Practical Qualification in patient reception, communication and client experience in the laboratory
A completed workshop earns a training certificate, downloadable from your account. The full pathway earns the qualification certificate, handed over in print.
Assessment and certification requirements →
