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6
Certifying pathway
No session scheduled
Certifying Pathway — Patient Reception, Communication and Client Experience in the Laboratory
5 workshops
9 days
67 h
Subscribe to the full pathway
You may also enrol in a single workshop: each completed workshop earns a training certificate.
The 5 workshops separately
110 000 F
Full pathway
95 000 F
You save
15 000 F
Professional rate
155 000 F
Registering your interest is not a definitive enrolment, does not reserve a place, and does not commit you to payment.
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Tell us who you are and when you would be available. It is the number of requests that decides whether a session opens.
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For training several people from your organisation. We reply within 72 hours.
To improve reception, guidance, communication, the administrative handling of the patient, confidentiality and the patient relationship in the medical analysis laboratory.
1
P6-A1 · 2 days · 15 h
Premium patient reception: guide, streamline, reassure
Document issued : Training certificate
25 000 F
No session scheduled
Register my interest →
2
P6-A2 · 2 days · 15 h
The laboratory information system at the front desk: enter accurately, guide quickly, trace better
Document issued : Training certificate
25 000 F
No session scheduled
Register my interest →
3
P6-A3 · 2 days · 15 h
Quality at the front desk: no lapses in the patient pathway
Document issued : Training certificate
25 000 F
No session scheduled
Register my interest →
4
P6-A4 · 2 days · 15 h
Communication and complaints: turning difficult situations into trust
Document issued : Training certificate
25 000 F
No session scheduled
Register my interest →
5
P6-A5 · 1 day · 7 h
Medical confidentiality and patient data: protect, secure, respect
Document issued : Training certificate
10 000 F
No session scheduled
Register my interest →
- Welcome and guide the patient professionally.
- Organise the flow in the waiting room.
- Use the laboratory information system correctly at the front desk and in the office.
- Apply quality requirements to administrative work.
- Communicate with consideration.
- Handle complaints, grievances and difficult patients.
- Observe confidentiality, professional secrecy and the protection of patient data.
- Improve the patient experience in the laboratory.
Certificate of Qualification in patient reception, communication and client experience in the laboratory
A completed workshop earns a training certificate, downloadable from your account. The full pathway earns the qualification certificate, handed over in print.
Assessment and certification requirements →