Quality at the front desk: making every step of the patient journey reliable
Enable participants to apply quality requirements at every step of reception in order to prevent errors, make the patient record reliable, ensure the traceability of actions and decisions, report anomalies and contribute to a safe patient journey.
Quality begins at the front desk. The workshop turns quality requirements into simple, systematic checks to prevent errors and demonstrate the traceability of every action.
- quality culture applied to reception
- risk identification
- structured checking of the patient record
- patient identification safety
- traceability of actions, decisions and handovers
- detecting and reporting anomalies
- applying procedures
- using checklists
- monitoring simple indicators
- participating in continual improvement
The detailed programme for this workshop has not been published yet.
This programme is announced: its detailed content will be published shortly.
Provide a school enrolment certificate, a copy of a diploma, a training certificate or proof of professional experience. Previous experience at the front desk of a healthcare facility is an advantage but not mandatory.
- reception staff and receptionists
- medical secretaries
- cashiers and administrative staff
- staff responsible for patient registration
- insurance and agreements staff
- front desk managers or supervisors
- quality assistants
- students and recent graduates interested in healthcare facility administration
This programme strengthens skills and employability; it is not an automatic promise of recruitment.
