P6-A5 · Workshop 5 of 5 in the pathway
No session scheduled
Workshop 5 of 5 in the pathway
Medical confidentiality and patient data: protect, secure, respect
1 day
7 h 30
6 modules
Enable participants to protect patients’ medical and administrative information, disclose data only to authorised persons and apply good confidentiality practices across paper, digital, telephone and physical media.
This workshop builds the reflexes needed to protect medical and administrative information across paper, digital, telephone and physical media.
- confidentiality culture
- identifying sensitive data
- checking identity and authorisations
- secure communication
- protecting paper and digital media
- preventing unauthorised access
- handling sensitive requests
- reporting and tracing incidents
- respecting professional boundaries
- contributing to continual improvement
Detailed programme
1 day · 6 modules · 7 h 30
1
Day 1
Protect, secure, respect
6 modules · 7 h 30
Module 1
Understanding medical secrecy and confidentiality
Module 2
Identifying the data to protect
Module 3
Giving information to the right person
Module 4
Protecting data on every medium
Module 5
Responding to a confidentiality incident
Module 6
Guided exercises and competitive case exercise
Provide a school enrolment certificate, a copy of a diploma, a training certificate or proof of professional experience. Experience in reception or patient contact is an advantage but not mandatory.
Intended audience
- reception staff and receptionists
- medical secretaries
- cashiers and administrative staff
- staff responsible for patient registration
- insurance and agreements staff
- call centre or messaging staff
- front desk managers and supervisors
- students and recent graduates interested in healthcare reception
Assessment and validation
Training certificate
This programme strengthens skills and employability; it is not an automatic promise of recruitment.
