Telephone and digital reception: finding the right information and responding reliably
Enable participants to handle requests received by telephone, email or messaging effectively, by understanding the need, quickly finding reliable information, checking that they are authorised to share it, responding clearly and ensuring the traceability of the exchange.
The workshop combines remote communication with a structured search method. Participants learn not to improvise, but to quickly find reliable, validated information.
- telephone and digital reception
- active listening and rephrasing
- information searching
- identifying resource persons
- assessing the reliability of a source
- using internal tools
- respecting authorisations
- clear and secure communication
- managing difficult situations remotely
- traceability and follow-up of requests
The detailed programme for this workshop has not been published yet.
This programme is announced: its detailed content will be published shortly.
Provide a school enrolment certificate, a copy of a diploma, a training certificate or proof of professional experience. Experience in reception or patient contact is an advantage but not mandatory.
- reception staff and receptionists
- medical secretaries
- administrative staff
- staff responsible for calls, emails and messaging
- insurance and agreements staff
- front desk managers and supervisors
- students and recent graduates interested in healthcare reception
This programme strengthens skills and employability; it is not an automatic promise of recruitment.
