Laboratory performance
Enable participants to assess the overall performance of a laboratory, identify its strengths, shortcomings and their causes, and then set improvement priorities that balance quality of results, patient satisfaction, operational efficiency, resource control and economic viability.
Participants learn to weigh the clinical, operational, human and financial dimensions of performance against one another, and then to choose realistic levers for improvement.
- multidimensional diagnosis
- analysis of flows and capacity
- identifying bottlenecks
- root cause analysis
- prioritising levers
- decision-making under constraints
- improvement planning
- monitoring and evaluating effectiveness
The detailed programme for this workshop has not been published yet.
This programme is announced: its detailed content will be published shortly.
hold or be preparing to hold a management or oversight responsibility; be familiar with the general operation of a laboratory; be able to read activity data and simple indicators; provide a diploma, a professional certificate or proof of position. Participants may bring, once anonymised, data on activity, turnaround times, quality, costs, resources or satisfaction from their organisation.
- laboratory directors and owners
- biologists in charge
- managers and senior staff
- heads of department and unit managers
- quality managers
- administrative and financial managers
- process owners and team coordinators
This programme strengthens skills and employability; it is not an automatic promise of recruitment.
